Moniepoint Allegedly Harboured Fraudsters To Steal Over N9Million

Fast-rising Fintech merchant, Moniepoint allegedly aided fraudsters in emptying one of its customers’ funds from his account, worth over N9 Million.

BrandNewsDay reports that Moniepoint’s customer service left one of its customers devastated which resulted to the loss of a fortune.

One of the fintech bank’s customers identified as Bankole Usman Olajuwon took to the popular micro-blogging platform X (formerly Twitter) to call out the leading merchant bank, adding that its customer service nonchalant attitude which he called for them to block his account after his phone was stolen cost him over N9 Million.

Bankole stated that he went to a concert where his phone was stolen and he immediately got to the Airtel office to retrieve his line he called Moniepoint customer service to block his account but they failed to honour his plea which gave the men of the underworld quality time to clear his account of the sum of over Nine million Naira.

According to Bankole in his post, “Pls help me tag @davido7, this happened at his last concert at the Landmark Lagos island, I have proofs of all transactions, I went to @AirtelNigeria outlet to get my sim replaced and I sent a text to @moniepointng immediately I received notifications but nothing has been done”

After dragging the bank, Moniepoint after allowing the thieves to gain access to the funds, urged Bankole to drop the receipt of transactions for easy assistance via X social media.

Reacting to Bankole’s claim, Moniepoint writes: “Hello Usman, we are sorry to learn about your experience with the transaction.

“Kindly send us a DM via this with a screenshot of the transaction receipt to enable us to assist you with an appropriate resolution. We look forward to your response.” Moniepoint replied.

As of the time of writing, BusinessTimes was yet to get feedback from Bankole regarding the progress and communication with Moniepoint.

With such an amount leaving such a bank that got licensed by the Central Bank of Nigeria (CBN), it has left many of its customers speechless regarding their credibility in keeping their funds.