Brand News

Spectranet Launches Spectrarx Internet Device Repair Centers

In its bid to raise the bar for Customer Service excellence and provide its customers the convenience of getting their devices (Modems, CPEs, Routers) repaired in the immediate vicinity, Spectranet, has conceptualized and commissioned a unique service SpectraRx -Device Repair Centres with Device Doctors.

The Device Doctors are certified technicians with professional track record of diagnosing and rectifying faults in Internet Modems, CPEs and Routers. More than 30 Spectranet exclusive shops across Lagos, Abuja, Port Harcourt and Ibadan will now have the services of a Device Doctor responsible for restoring faulty modems within a specified turnaround time.

 

On this occasion, Ajay Awasthi, CEO Spectranet said, “SpectraRx a significant Customer Service initiative, and a first by any Internet service provider, aimed at providing our customers a hassle- free browsing experience. Now on, Spectranet customers don’t have to worry about a faulty MiFi or router as these service centers are strategically located at an arm’s length and are equipped to resolve most of the issues. In a city like Lagos, wherein travelling can be cumbersome. SpectraRx service centers are conveniently located across the length and breadth of the city

Advertisement

Awasthi further added, “At Spectranet customer service extends much beyond just providing call center services. We keenly listen to our customers for insights and the SpectraRx initiative is borne out of customer feedback. Our firm belief in quickly addressing our customers’ pain points continually drives us to come out with such customer friendly initiatives. I’m sure this initiative will be liked by our customers and will create a new normal in customer service.

 

Mr. Awasthi revealed that the opening of such service centres would be an- ongoing process from now on and will help Spectranet to create a closer bond with its customers, especially during these testing COVID times.

Advertisement

 

Our target is to make Spectranet your next-door neighbour when you think of Internet Services and repairs of your Modems, Ajay concluded.

Our target is to make Spectranet your next-door neighbour when you think of Internet Services and repairs of your Modems, Ajay concluded.

Advertisement

 

Spectranet provides the most affordable internet data plans with as little as N3,070 monthly subscription, the subscriber will get 7GB anytime data and free unlimited morning browsing time. The unified value plans of Spectranet are structured to enable the subscribers to enjoy more browsing time to do more on the internet.

Facebook Comments
Advertisement
Brand News Day

Recent Posts

Apple Unveils iPhone 17 Air, Slick, Slimmer Than Previous Models (PHOTOS)

Apple Inc is set to present a slimmer iPhone 17 Air model, marking a potential…

2 weeks ago

Six-Year-Old Ella Shoots, Kills American Police Officer In Mother’s Defense

A six-year-old girl, Ella, fatally shot a 28-year-old American police officer last month after witnessing…

2 weeks ago

LIRS Urges Taxpayers To Meet March 31 Deadline For Annual Tax Return Submission

The Lagos State Internal Revenue Service (LIRS) reminds all individual taxpayers, including self-employed individuals, those…

2 weeks ago

Stanbic IBTC Bank Partners Autochek To Boosts Car Ownership, Disburses N4Bn

Stanbic IBTC Bank, a prominent financial institution in Nigeria, has partnered with Autochek, an innovative…

3 weeks ago

Stanbic IBTC PMI®: Output Growth Accelerates To Fastest In Just Over One Year

The headline figure derived from the survey is the Stanbic IBTC PMI® - Purchasing Managers’…

3 weeks ago

Stanbic IBTC Bank Reintroduces Its Private Banking Offerings To Empower Nigerians Build Lasting Wealth

Stanbic IBTC Bank, a subsidiary of Stanbic IBTC Holdings and a leading financial service solutions…

3 weeks ago

This website uses cookies.